Frequently asked questions
Our furniture is crafted primarily from high-quality Baltic birch plywood, selected for its strength, durability, and beautiful natural appearance.
We carefully select materials suitable for children's spaces and design our furniture to combine functionality, durability, and a clean Scandinavian and Montessori-inspired aesthetic.
Natural variations in wood grain, texture, and tone are part of the character of real wood and make every piece unique.
Safety is a priority in the design and production of our children's furniture. Our products are thoughtfully designed with child-friendly proportions, smooth surfaces, sturdy construction, and carefully finished details.
We also maintain applicable product safety documentation and certifications, including CE and Children's Product Certificates (CPC) for applicable products and markets.
For safe use, always follow the assembly, installation, age recommendations, and wall-mounting instructions provided with your specific product. Adult supervision is required where appropriate, particularly for climbing and activity products.
Yes. Wood & Room is a small-batch furniture maker, not a mass-production factory.
Our furniture is produced, finished, inspected, and prepared for shipping by real people. This allows us to pay close attention to craftsmanship and details throughout the production process.
Small variations in natural wood grain, texture, and tone are completely normal and are part of what makes handcrafted furniture unique.
Dimensions and specifications are provided on each individual product page. Before ordering, we recommend measuring your available space and comparing it with the listed product dimensions.
For children's furniture, consider your child's age, height, and how the furniture will be used. Many of our Montessori-inspired designs are created to encourage independence and child-level accessibility, making books, toys, clothing, and everyday essentials easier for children to reach.
If you're unsure about sizing, please contact us before ordering.
Most Wood & Room furniture is prepared and ready to ship within 1–5 business days.
Processing times may vary depending on the product, personalization, current production volume, and inventory availability. Because our furniture is handcrafted in small batches rather than mass-produced, some pieces may require additional preparation time.
The most accurate estimated processing and delivery information for your order is shown on the individual product page and during checkout.
Wood & Room operates through production and fulfillment locations in Europe and the United States. The shipping origin may vary depending on the product, inventory availability, and delivery destination.
We select the most appropriate fulfillment route available for each order while ensuring that your furniture is carefully packed for transportation.
Once your order has been prepared and shipped, estimated delivery times are:
- USA: 4–15 business days
- Europe: 4–15 business days
- Canada, Australia & New Zealand: 10–25 business days
- Latin America, the Caribbean & Asia: 10–25 business days
Delivery times are estimates and may vary depending on your location, product size, shipping carrier, customs processing, and other circumstances beyond our control.
Because furniture is an oversized product, we carefully select shipping methods that provide a balance of safe transportation and efficient delivery.
Once your order has shipped, you will receive tracking information so you can follow your package throughout its journey.
For orders shipped to the USA, Canada, Australia, the European Union (EU), and the United Kingdom (UK), there are no additional customs fees, tariffs, or import payments required upon delivery.
The price you pay at checkout covers the applicable import-related charges for these destinations, so you should not be asked to pay additional customs duties or tariffs when your order arrives.
For orders shipped to other countries, customs duties, taxes, or import fees may vary depending on local regulations and may be the responsibility of the recipient.
If you have questions about shipping to your country, please contact us before placing your order and we'll be happy to help.
Because furniture is a large and oversized product, our pieces are carefully flat-packed and shipped unassembled.
Shipping furniture this way helps protect individual components during transportation and allows for safer and more efficient delivery to your home.
Once your furniture arrives, it can be easily assembled at home using the included hardware and instructions.
Yes. Our furniture is designed with simple and straightforward home assembly in mind.
Your package includes:
- All necessary screws and hardware
- An assembly tool or screwdriver where applicable
- Step-by-step assembly instructions
No professional furniture assembly experience is required for most of our products. Assembly requirements may vary slightly depending on the specific design.
Please contact us and we'll help resolve the issue as quickly as possible.
Wood & Room furniture is handcrafted and packed in small batches rather than mass-produced on an automated production line. Although every order is prepared and checked with care, on rare occasions a component, piece of hardware, or assembly instruction may accidentally be missed during packing.
If this happens, simply contact us with your order information and let us know what is missing. We'll arrange to send the necessary item as quickly as possible so you can complete your furniture assembly.
Yes, personalization and customization are available for selected Wood & Room products.
Depending on the design, available options may include personalization, different configurations, finishes, or custom dimensions.
Available choices are shown on individual product pages. If you have a custom request that isn't listed, please contact us before placing your order to see whether we can accommodate it.
We want you to feel confident when purchasing Wood & Room furniture online.
Return eligibility depends on the product and whether it was personalized or custom-made. Personalized and custom-made products may not be eligible for return, except where required by applicable law or in cases involving a qualifying product issue.
For standard products, please review our current Return & Refund Policy before purchasing for complete eligibility requirements, timeframes, and return instructions.
If your order arrives damaged or you experience an issue with your furniture, please contact us promptly so our team can help.
Yes. We stand behind the quality and craftsmanship of our furniture.
Eligible Wood & Room indoor furniture is covered by our 2-year warranty, subject to the applicable warranty terms and exclusions.
If you experience an issue that you believe may be related to materials or workmanship, please contact us with your order information and photos showing the issue. Our team will review the situation and help determine the appropriate solution.
Disclaimer
This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store.
Therefore, you will see “WESTERN BID” listed as the payee on your PayPal account and credit card statement. This is expected and does not affect your order.
Your purchase, customer support, and warranty remain fully managed by Wood & Room.